On This Page

01

Who Controls Your Personal Information

The organisation responsible for deciding how and why your personal information is processed is:

In this policy, “Harvento”, “we”, “us”, and “our” refer to the business identified above.

02

Personal Information We Collect

The personal information we collect depends on how you interact with Harvento.

Identity and contact information

• Full name.
• Email address.
• Telephone number.
• Billing address.
• Shipping address.
• Country or region.

Order and transaction information

• Products ordered or returned.
• Order number and order history.
• Purchase amount and currency.
• Discounts, gift cards, or promotional codes used.
• Delivery and tracking information.
• Refunds, cancellations, disputes, and chargebacks.

Payment information

Payment information is generally collected and processed directly by Shopify and the payment provider selected during checkout.

Depending on the payment method, this may include payment-card details, billing information, payment-account identifiers, fraud screening results, and transaction confirmation information.

Harvento does not normally receive or store complete payment-card numbers.

Account information

• Customer-account login details.
• Saved addresses and preferences.
• Account activity.
• Wishlist or saved-product information, where available.

Customer service information

• Messages submitted through our contact forms.
• Email correspondence.
• Return and refund requests.
• Photographs or videos submitted for product claims.
• Feedback, complaints, and survey responses.

Device and usage information

• IP address.
• Browser type and version.
• Device type and operating system.
• Language and approximate location.
• Pages viewed and links clicked.
• Referring website or advertising source.
• Date, time, and duration of visits.
• Shopping-cart and checkout activity.
• Cookie and similar technology identifiers.

Marketing information

• Email or SMS subscription status.
• Marketing preferences.
• Interactions with promotional messages.
• Advertising identifiers and campaign attribution.

Social media and user-generated content

Where you interact with Harvento through social media, tag our account, submit a review, or give us permission to use content, we may process your profile name, username, comments, photographs, videos, reviews, and other content you choose to share.

03

How We Obtain Personal Information

We may obtain personal information:

• Directly from you when you place an order, create an account, contact us, subscribe to marketing, or submit a return request.
• Automatically when you browse or interact with our website.
• From Shopify, payment providers, fulfilment partners, shipping carriers, fraud-prevention providers, and customer-support tools.
• From marketing, analytics, advertising, and social-media platforms.
• From another person where they purchase a gift or place an order on your behalf.
• From publicly available sources where legally permitted.

04

How We Use Personal Information

We may use personal information to:

• Process, confirm, and fulfil orders.
• Arrange delivery and provide tracking information.
• Process returns, exchanges, cancellations, and refunds.
• Provide customer service and respond to enquiries.
• Create and manage customer accounts.
• Verify transactions and prevent fraud or misuse.
• Protect our website, customers, and business.
• Comply with tax, accounting, legal, and regulatory obligations.
• Improve our website, products, services, and customer experience.
• Measure website performance and understand customer behaviour.
• Remember preferences and shopping-cart contents.
• Send service messages about orders or accounts.
• Send marketing communications where you have consented or where otherwise legally permitted.
• Measure, personalise, and improve advertising where legally permitted.
• Manage reviews, promotions, surveys, and collaborations.
• Establish, exercise, or defend legal claims.

We will not use your personal information for a materially incompatible purpose without providing appropriate notice or obtaining consent where required.

05

Legal Bases for Processing

Where the European Economic Area or United Kingdom data-protection rules apply, we rely on one or more of the following legal bases:

Where we rely on legitimate interests, we consider whether those interests are balanced against your rights and reasonable expectations.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

06

Cookies and Similar Technologies

Harvento and our service providers may use cookies, pixels, tags, local storage, scripts, and similar technologies.

These technologies may be used to:

• Keep the website functioning correctly.
• Remember items added to your shopping cart.
• Maintain secure login sessions.
• Remember language, country, and privacy preferences.
• Measure traffic and website performance.
• Understand how customers navigate the store.
• Attribute purchases to marketing campaigns.
• Personalise content and advertising where permitted.
• Detect fraud, abuse, or suspicious activity.

Types of cookies

Where required, non-essential cookies will not be activated until you provide consent.

You can manage your choices through the cookie banner or privacy settings displayed on our website. You may also change browser settings to block or delete cookies, although certain website functions may then operate incorrectly.

07

How We Share Personal Information

We may share personal information only where reasonably necessary for the purposes described in this policy.

Categories of recipients may include:

• Shopify and its affiliated companies.
• Payment processors and financial institutions.
• Suppliers, fulfilment centres, and product partners.
• Warehousing and logistics providers.
• Postal services and shipping carriers.
• Customer-support and communications providers.
• Email and SMS marketing platforms.
• Analytics and website-performance providers.
• Advertising and social-media platforms.
• Fraud-prevention, security, and identity-verification providers.
• Accountants, auditors, insurers, consultants, and legal advisers.
• Government authorities, courts, regulators, or law-enforcement bodies where required or legally permitted.
• A purchaser, investor, successor, or adviser in connection with a merger, financing, restructuring, or sale of the business.

Service providers may process information on our behalf under contractual or legal obligations. Certain platforms may also act as independent controllers for some processing activities.

08

Shopify

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to display products, accept orders, process checkout, manage customer accounts, and operate related store functions.

Information submitted through our store may be processed by Shopify and its service providers in accordance with their own contractual, security, and privacy practices.

Depending on your location and the services used, Shopify may process information in countries outside your country of residence.

Harvento remains responsible for describing how we use personal information in connection with our store.

09

Payments and Fraud Prevention

Payments are processed through payment providers available at checkout. These providers may collect and process payment details, billing information, transaction identifiers, device information, and fraud-prevention signals.

They may use this information to:

• Authorise or decline payments.
• Verify identity or account ownership.
• Detect and prevent fraudulent transactions.
• Process refunds and payment disputes.
• Comply with financial and regulatory obligations.

Payment providers may act as independent controllers of payment information and may have their own privacy policies.

10

Marketing and Personalised Advertising

Where legally permitted, Harvento may use your contact, purchase, device, cookie, and website-interaction information to send or measure marketing communications.

This may include:

• Email newsletters.
• Product recommendations.
• Abandoned-cart or checkout reminders.
• Promotions and product launches.
• Customer surveys.
• Advertising campaign measurement.
• Audience creation and retargeting.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message.

Unsubscribing from marketing will not prevent essential service communications concerning your orders, account, refunds, security, or legal notices.

Sale or sharing of personal information

Where applicable, visitors may exercise relevant opt-out choices through the privacy settings or “Your Privacy Choices” link available on our website.

11

International Data Transfers

Harvento operates an international ecommerce store. Personal information may therefore be processed in countries other than the country in which you live.

These countries may have privacy laws that differ from those in your jurisdiction.

Where required, appropriate safeguards may include:

• Adequacy decisions.
• Standard contractual clauses.
• United Kingdom international data-transfer safeguards.
• Contractual, organisational, and technical protections.
• Other legally recognised transfer mechanisms.

You may contact us for further information about safeguards relevant to your personal information.

12

How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, tax, accounting, fraud-prevention, dispute-resolution, and contractual purposes.

Factors considered when determining retention periods include:

• The type and sensitivity of the information.
• The purpose for which it is processed.
• The duration of our customer relationship.
• Applicable limitation periods.
• Tax and accounting obligations.
• The risk of fraud, disputes, or legal claims.

When information is no longer needed, we may delete, anonymise, or securely restrict it, subject to technical and legal limitations.

13

Your Privacy Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• Request confirmation that we process your information.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request restriction of processing.
• Object to certain processing activities.
• Withdraw consent.
• Receive certain information in a portable format.
• Opt out of certain marketing or targeted advertising.
• Request information about categories of information collected, used, disclosed, sold, or shared.
• Appeal a decision relating to a privacy request where applicable.
• Lodge a complaint with a competent data-protection authority.

We will not unlawfully discriminate against you for exercising a privacy right.

How to submit a request

Submit your request through our contact page or email:

Submit a Privacy Request

We may need to verify your identity before fulfilling a request. Verification may require information reasonably connected to your account or previous transactions.

An authorised agent may submit a request where permitted by law, but we may require evidence of authority and direct verification with the individual concerned.

14

Automated Decision-Making

Our payment, security, and fraud-prevention providers may use automated tools to evaluate transactions and identify potentially fraudulent activity.

This may result in a payment being declined, delayed, or selected for additional verification.

15

Browser Privacy Signals

Some browsers and devices offer “Do Not Track”, Global Privacy Control, or similar privacy signals.

Where legally required and technically supported, our website or privacy-management tools may respond to recognised browser-based opt-out signals.

Because standards and legal requirements continue to develop, responses may differ by jurisdiction, browser, and technology.

16

Children’s Privacy

Harvento’s services are not directed toward children, and we do not knowingly collect personal information from children below the age at which they can legally provide consent in their jurisdiction.

If you believe a child has provided personal information to us without appropriate authorisation, contact us so we can review and, where required, delete the information.

17

Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

Harvento does not control the privacy, security, content, or practices of independent third parties. Review their privacy notices before providing personal information.

18

Information Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, loss, disclosure, or misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you suspect unauthorised account activity.

19

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, providers, business practices, legal requirements, or technology.

The latest version will be posted on this page with an updated effective date.

Where required, we may provide additional notice of significant changes.

20

Complaints

Contact Harvento first if you have concerns about how we process your personal information. We will review your concern and attempt to respond appropriately.

You may also have the right to complain to the data-protection or privacy authority responsible for your country or region.