Refund policy

Harvento Customer Care

Return & Refund Policy

We want you to feel confident when shopping with Harvento. This policy explains when a return may be requested, which items are eligible, and how refunds are processed.

Last updated: [REPLACE WITH DATE]

At a Glance

Return Information

Return window  14 days
Condition Unused and original
Refund processing  10 days

On This Page


Please contact us before sending an item back. Returns sent without prior authorisation may not be accepted or may experience delays.

01

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was received.
  • Include its original packaging, labels, accessories, manuals, and protective materials.
  • Show no signs of wear, washing, damage, modification, misuse, stains, odours, or handling beyond what is reasonably necessary to inspect the product.
  • Be accompanied by valid proof of purchase, such as your order confirmation or order number.

Harvento reserves the right to refuse a return where the item does not meet the eligibility requirements described in this policy, subject to any mandatory rights that apply to the customer.

02

How to Request a Return

To begin a return request, contact our customer care team through our contact page:

Contact Customer Care

Please include:

  • Your full name.
  • Your order number.
  • The email address used during checkout.
  • The item you want to return.
  • The reason for your return request.
  • Clear photographs or videos where the item is damaged, defective, or incorrect.

If your return is approved, we will provide the return instructions and, where applicable, the authorised return address.

Do not send a return to the address shown on the original package unless our customer care team specifically instructs you to do so. The original shipping location may not be our authorised returns facility.

03

Return Shipping

For returns caused by a change of mind, ordering the wrong item, selecting the wrong option, or another reason not caused by a Harvento error:

Choose and keep only the statement that applies:

Option A: The customer is responsible for return shipping costs.

Option B: Harvento will provide a prepaid return label.

Original shipping charges are non-refundable, except where the order was incorrect, defective, damaged, or where applicable law requires otherwise.

We strongly recommend using a tracked shipping service and keeping your postage receipt. Harvento is not responsible for returned items that are lost, delayed, or damaged in transit before arriving at the authorised return location.

International return shipping costs, customs charges, import charges, and other return-related expenses are customer responsability, unless the return is the result of our error or applicable law requires otherwise.

04

Damaged, Defective or Incorrect Items

Please inspect your order shortly after delivery and contact us as soon as possible if:

  • The item arrived damaged.
  • The item appears defective.
  • You received an item different from the one ordered.
  • An item is missing from the package.

Contact us within 24 hours of delivery and include clear photographs or videos of:

  • The complete product.
  • The affected or damaged area.
  • The shipping packaging.
  • The shipping label.

Depending on the circumstances, we may offer a replacement, reshipment, refund, partial refund, or another appropriate solution.

Please do not discard the product or packaging while your claim is being reviewed, as additional information may be required.

05

Non-Returnable Items and Exceptions

Unless required by applicable law, we may be unable to accept returns for:

  • Items returned outside the applicable return period.
  • Items showing signs of use, wear, washing, damage, or misuse.
  • Items without their original packaging or included accessories.
  • Personalised, customised, or made-to-order products.
  • Gift cards.
  • Items marked as final sale or non-returnable before purchase.
  • Products with hygiene or safety seals that have been opened, removed, or damaged.
  • Items that cannot be resold for health, hygiene, or safety reasons after being opened or used.

Contact us before returning an item if you are unsure whether it is eligible.

06

Refunds

Once your return arrives, it will be inspected. We will notify you whether the refund has been approved or rejected.

If approved, the refund will normally be issued to the original payment method within 10 BUSINESS DAYS.

Your bank, card issuer, payment provider, or financial institution may require additional processing time before the refund appears in your account.

Harvento cannot issue a refund to a different payment method, bank account, or person unless required by law or necessary because the original payment method is no longer available.

Where only part of an order is returned, the refund will generally apply only to the approved returned item or items.

A deduction may be made where an item has lost value because it was handled beyond what was reasonably necessary to inspect it, where permitted by applicable law.

07

Late or Missing Refunds

If we have confirmed that your refund was processed but you have not received it:

  1. Check your bank or payment account again.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as refunds can take additional time to be officially posted.

If you have completed these steps and still cannot locate the refund, contact Harvento with your order number.

08

Exchanges

Direct exchanges are NOT CURRENTLY AVAILABLE.

Choose the text that matches your process:

If exchanges are unavailable: The fastest way to receive a different item is to return the eligible original item and place a new order separately.

If exchanges are available: Contact us before returning the item. Exchanges remain subject to approval and product availability.

Price differences and additional shipping charges may apply where an exchange is approved.

09

Order Changes and Cancellations

We begin processing orders shortly after they are submitted. Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled once processing, fulfilment, or shipment has begun.

If the order has already been shipped, you may need to wait for delivery and request a return in accordance with this policy.

Refusing delivery does not automatically guarantee a full refund. Any return-to-sender charges or other costs may be deducted where legally permitted.

10

Undeliverable and Returned-to-Sender Orders

Orders returned because of an incorrect or incomplete address, failed delivery attempts, failure to collect the parcel, or refusal of delivery may be subject to additional delivery or return costs.

Any refund will normally be considered after the parcel has been received and inspected at the authorised return facility.

Original shipping costs, return-to-sender charges, customs charges, and reshipping costs may be deducted from the refund where legally permitted and where the delivery issue was not caused by Harvento.

11

Payment Disputes

We encourage customers to contact Harvento before opening a payment dispute or chargeback. Our customer care team will review the issue and attempt to provide an appropriate resolution.

Opening a payment dispute while a refund or return is already being processed may delay the resolution.

12

Your Legal Rights

Nothing in this policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to your purchase.

Where applicable consumer law provides rights that are more favourable than this policy, those mandatory legal rights will apply.