On This Page

01

Overview

This website is operated by Harvento. Throughout the website, the terms “Harvento”, “we”, “us”, and “our” refer to:

Harvento offers this website, including its information, tools, products, features, and services, subject to your acceptance of these Terms of Service.

These Terms apply to all users of the website, including visitors, customers, account holders, contributors, and anyone who submits content or information through the website.

Our Privacy Policy, Return and Refund Policy, Shipping Policy, and any other policies displayed on our website form part of these Terms where applicable.

02

Eligibility to Use Our Services

By using this website or placing an order, you confirm that:

• You have the legal capacity to enter into a binding contract.
• You are at least the age of legal majority in your country or jurisdiction.
• The information you provide is accurate, current, and complete.
• You are using the website for lawful purposes.
• You are authorised to use the payment method submitted at checkout.

You may not use our products or services for any unlawful, fraudulent, abusive, or unauthorised purpose.

03

Online Store Terms

You agree not to reproduce, duplicate, copy, resell, exploit, or commercially use any part of the website or services without our prior written permission, except where permitted by law.

You must not interfere with the proper operation of our website, introduce malicious code, attempt to access restricted systems, or use automated tools in a way that damages or unreasonably burdens our infrastructure.

A breach of these Terms may result in the suspension or termination of your access to our services.

04

Products and Website Information

We make reasonable efforts to display product descriptions, measurements, specifications, colours, images, availability, and prices accurately.

However, the appearance of colours and products may vary depending on your device, screen settings, lighting conditions, and other technical factors.

Product images may include props or styling elements that are not included with the purchased item. The product description and order details determine what is included.

Measurements and specifications may be approximate. Minor variations that do not materially affect the product’s use may occur.

We reserve the right to:

• Modify product descriptions or specifications.
• Limit product quantities.
• Discontinue a product.
• Correct errors or omissions.
• Restrict sales to particular regions where legally permitted.

Nothing in this section affects your rights where a product is faulty, misdescribed, unsafe, or otherwise does not comply with applicable consumer law.

05

Orders and Contract Formation

Submitting an order is an offer to purchase the products included in your checkout.

Receiving an automatic order confirmation does not necessarily mean that your order has been accepted. It confirms that we have received your order request.

A binding sales contract is formed when we accept the order by issuing a confirmation of acceptance, beginning fulfilment, or dispatching the product, depending on the applicable process and law.

We may refuse or cancel an order before acceptance where reasonably necessary, including when:

• The product is unavailable.
• The price or description contains an obvious error.
• Payment cannot be authorised.
• Fraud or unauthorised activity is suspected.
• Purchase limits have been exceeded.
• Delivery to the submitted address is unavailable.
• The order appears intended for unauthorised resale.

If payment has already been collected for an order that we cancel, the relevant amount will be refunded to the original payment method.

06

Billing and Order Information

You agree to provide current, accurate, and complete billing, delivery, contact, and payment information.

You are responsible for checking the delivery address, product, variation, quantity, and contact details before submitting an order.

Contact us immediately if you discover an error. We cannot guarantee that an order can be changed after processing or fulfilment has begun.

Harvento is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, except where we failed to apply a correction that we had confirmed before dispatch.

07

Prices, Taxes and Payment

Product prices are displayed in the currency shown on the website or during checkout.

Prices may change without notice, but a price change will not normally affect an order that we have already accepted.

The total price payable will be displayed before the order is submitted and may include:

• The product price.
• Shipping charges.
• Applicable taxes.
• Any properly disclosed duties or additional charges.
• Discounts or promotional reductions.

Depending on the destination, customs duties, import taxes, local handling charges, or brokerage fees may apply.

Payment is processed by Shopify and the payment providers available during checkout. Payment providers may perform security, authorisation, and fraud-prevention checks.

We do not guarantee that every available payment method will be offered in every country or transaction.

08

Discounts, Promotions and Gift Cards

Promotional codes, discounts, gift cards, and special offers may be subject to additional conditions communicated with the offer.

Unless otherwise stated:

• Only one promotional code may be used per order.
• Offers cannot be applied retrospectively.
• Promotions have no cash value.
• Discounts may exclude certain products or regions.
• Promotions may have an expiry date or usage limit.

We may cancel or refuse a promotion where it has been used fraudulently, unlawfully, contrary to its stated conditions, or as the result of a technical or pricing error.

09

Shipping and Delivery

Delivery estimates are provided in good faith but are estimates unless expressly agreed otherwise.

Delivery timeframes may be affected by:

• Order processing.
• Product availability.
• Carrier delays.
• Customs inspections.
• Public holidays.
• Weather or transportation disruption.
• Incorrect delivery information.
• Events beyond reasonable control.

Once tracking is available, customers are responsible for monitoring delivery updates and responding to reasonable carrier instructions.

Orders may be delivered in separate packages where products are dispatched from different facilities.

Additional information is available in our Shipping Policy.

  View Shipping Policy  

10

Cancellations, Returns and Refunds

Returns, refunds, exchanges, and order cancellations are governed by our Return and Refund Policy and any mandatory consumer rights that apply to your purchase.

Nothing in these Terms limits your right to a remedy where goods are faulty, unsafe, misdescribed, not of satisfactory quality, or not fit for their intended purpose under applicable law.

Customers should contact Harvento before returning a product and follow the return instructions provided.

Products sent to an unauthorised return address may be rejected, delayed, or lost.

View Return & Refund Policy  

11

Customer Accounts

Where customer accounts are available, you are responsible for maintaining the confidentiality of your login details and for activity occurring through your account.

You agree to:

• Use accurate registration information.
• Keep your account information updated.
• Use a secure password where applicable.
• Notify us of suspected unauthorised access.
• Not share or transfer your account unlawfully.

We may suspend or restrict an account where we reasonably suspect fraud, misuse, unauthorised access, or a material breach of these Terms.

12

Electronic Communications

By placing an order or using our services, you agree that we may send electronic communications necessary to fulfil the contract, including:

• Order confirmations.
• Payment notifications.
• Shipping and delivery updates.
• Account and security notifications.
• Return and refund communications.
• Important legal or service notices.

Marketing communications are managed separately. You may unsubscribe from promotional emails through the unsubscribe link provided.

13

Prohibited Uses

You must not use the website or services:

• For an unlawful or fraudulent purpose.
• To violate applicable laws or regulations.
• To infringe intellectual-property or privacy rights.
• To harass, threaten, abuse, or discriminate against others.
• To submit false, misleading, or deceptive information.
• To upload malware, viruses, or harmful code.
• To collect or track personal information unlawfully.
• To spam, phish, scrape, crawl, or exploit the website.
• To bypass website security or access controls.
• To interfere with website or checkout functionality.
• To conduct fraudulent chargebacks or payment disputes.
• To purchase products for unauthorised commercial resale.

We may suspend or terminate access for a material breach of this section and may cooperate with authorities where legally required.

14

Intellectual Property

Unless otherwise indicated, the website and its content are owned, licensed, or lawfully used by Harvento.

This may include:

• The Harvento name and branding.
• Logos and visual identity.
• Website design and layout.
• Product photography and videos.
• Graphics and illustrations.
• Written descriptions and editorial content.
• Software, code, and website functionality.

You may access the website for personal, non-commercial shopping purposes. No ownership rights are transferred to you.

You may not reproduce, distribute, modify, publish, sell, license, frame, scrape, or commercially exploit our content without prior written permission, except where permitted by law.

15

Third-Party Services and Links

Our website may contain services, tools, integrations, content, or links provided by third parties.

These may include:

• Shopify.
• Payment providers.
• Shipping and tracking services.
• Social-media platforms.
• Review providers.
• Analytics and advertising platforms.
• Customer-support applications.

Third-party websites and services may be subject to separate terms and privacy policies.

We are not responsible for independent third-party content, availability, policies, or conduct, except to the extent that applicable law makes us responsible.

16

Reviews, Feedback and Submissions

You may choose to submit reviews, photographs, videos, comments, suggestions, testimonials, or other content.

By submitting content, you confirm that:

• You created it or have permission to submit it.
• It is accurate and reflects your genuine experience.
• It does not infringe another person’s rights.
• It does not contain unlawful or harmful material.
• It does not contain malicious code or deceptive links.

You grant Harvento a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish, display, and distribute submitted content for operating, promoting, and improving our business, subject to applicable privacy and consumer laws.

Where practical, you may contact us to request that your submitted content be removed from future use.

We may remove content that is unlawful, abusive, fraudulent, irrelevant, misleading, or contrary to these Terms.

17

Personal Information

Personal information submitted through the website is handled in accordance with our Privacy Policy.

View Privacy Policy  

18

Errors and Inaccuracies

Occasionally, the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or delivery estimates.

We may correct information or cancel an affected order where an error is obvious or prevents us from fulfilling the order as reasonably expected.

If an error affects an accepted order, we will contact you where appropriate and provide any remedy required by applicable law.

19

Service Availability

We aim to keep the website available and functioning correctly, but we do not guarantee uninterrupted or error-free access.

Access may be interrupted for maintenance, security, technical problems, platform outages, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue a website feature where reasonably necessary. This does not affect obligations relating to orders already accepted.

20

Consumer Guarantees and Warranties

Products may be protected by statutory guarantees or warranties under applicable consumer law.

Nothing in these Terms excludes or limits warranties, guarantees, remedies, or rights that cannot lawfully be excluded or limited.

Except for mandatory legal rights and any express product warranty, the website and services are provided on an “as available” basis to the fullest extent permitted by law.

21

Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot legally be excluded for:

• Death or personal injury caused by negligence.
• Fraud or fraudulent misrepresentation.
• Breach of mandatory consumer rights.
• Defective products where statutory liability applies.
• Any other liability that cannot lawfully be excluded.

Subject to those protections and to the maximum extent permitted by law, Harvento will not be responsible for indirect or unforeseeable losses that were not reasonably foreseeable when the contract was formed.

Harvento is not responsible for losses resulting from customer misuse, failure to follow product instructions, unauthorised modification, or use for a purpose for which the product was not designed.

We do not exclude responsibility for losses caused directly by our breach where those losses were reasonably foreseeable.

22

Responsibility for Misuse

To the extent permitted by applicable law, you may be responsible for reasonable losses, costs, or claims resulting directly from:

• Your unlawful use of the website.
• Your material breach of these Terms.
• Your infringement of another person’s rights.
• Fraudulent or intentionally harmful conduct.

This section does not make a consumer responsible for losses caused by Harvento or remove any mandatory legal protections.

23

Events Beyond Our Control

Harvento will not be responsible for a delay or failure caused by an event beyond our reasonable control, provided that we take reasonable steps to reduce the effects of the event.

Such events may include:

• Natural disasters or severe weather.
• War, civil unrest, or terrorism.
• Government action or legal restrictions.
• Customs or border disruption.
• Transport or postal disruption.
• Telecommunications or internet outages.
• Platform or payment-system failures.
• Epidemics or public-health emergencies.
• Labour disputes not limited to our own workforce.

Your statutory rights, including rights relating to delayed or undelivered goods, remain unaffected.

24

Suspension and Termination

You may stop using our website at any time.

We may suspend or terminate access where we reasonably believe that a user has:

• Materially breached these Terms.
• Used the website unlawfully.
• Attempted fraud or security abuse.
• Threatened the safety of customers, staff, or systems.

Termination does not affect rights, obligations, payments, orders, or liabilities that arose before termination.

25

Severability and Waiver

If any provision of these Terms is found to be unlawful, unenforceable, or invalid, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

A delay or failure by Harvento to enforce a right does not necessarily waive that right.

26

Entire Agreement

These Terms, together with our policies and any specific terms presented during checkout, form the agreement between you and Harvento concerning your use of the website and purchase of products.

If specific promotional, product, subscription, or checkout terms conflict with these general Terms, the more specific terms will apply to that particular transaction, subject to applicable law.

27

Governing Law and Disputes

If you are a consumer, this choice of law does not remove any mandatory protection provided by the laws of the country in which you normally live.

Consumers may bring a claim before any court that has jurisdiction under applicable consumer law.

Before starting formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly.

28

Changes to These Terms

We may update these Terms to reflect changes in our services, business practices, technology, providers, or legal obligations.

The updated Terms will be posted on this page with a revised “Last updated” date.

Changes will normally apply from the date they are published and will not remove rights already acquired under an accepted order.