Frequently Asked Questions

Once your order is completed, you will receive an order confirmation email at the address used during checkout. Please also check your spam or promotions folder.

Contact us as soon as possible. We can only change or cancel an order before it enters processing. Once fulfilment has started, changes may no longer be possible.

Contact customer care immediately with your order number and the correct address. We will try to update it before dispatch, but changes cannot be guaranteed once the order is processed.

Estimated delivery times are shown during checkout and may vary depending on the destination, carrier, and product availability.

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can also enter that number on our Track Order page.

Tracking information may take a few business days to appear after dispatch. Carriers may also take time to scan parcels between transit locations.

If your parcel has not arrived within the estimated delivery window, contact us with your order number. We will review the tracking and help investigate with the carrier.

Eligible items may be returned within 30 days of delivery. Products must be unused, undamaged, and returned with their original packaging and accessories.

Contact us with your name, order number, email address, reason for return, and photos if the item is damaged or incorrect. Wait for approval before sending anything back.

Once the returned item has been received and approved, the refund is issued to the original payment method. Processing time may vary depending on your bank or provider.

The fastest exchange method is usually to request a return and place a new order for the preferred item once your return is approved.

Airline size and weight rules vary. Always compare the exact product dimensions listed on the product page with your airline’s current cabin baggage requirements before travel.

Some Harvento products may use water-resistant materials, but they should not be treated as fully waterproof unless this is explicitly stated on the individual product page.

Wipe the surface gently with a soft, damp cloth and allow it to dry naturally. Avoid washing machines, harsh chemicals, bleach, and direct high heat.

The payment methods currently available will appear during checkout. Availability may vary by country, currency, and device.

Checkout is processed through Shopify’s secure payment infrastructure and the payment providers enabled for the store. Harvento does not directly store your full card details.

Customs charges depend on the destination and local rules. Unless stated otherwise during checkout, customers may be responsible for duties, taxes, or import fees charged by their country.