Step 01
Contact Us
Send us your order number, email address, and reason for the return.
Simple & Transparent
Returns & Exchanges
We want you to feel confident shopping with Harvento. If your order is not quite right, our returns process is designed to be clear, simple, and hassle-free.
30-Day Return Window
Return eligible items within 30 days of delivery.
Items must be unused, undamaged, and returned with their original packaging and accessories.
Step 02
Receive Approval
Our team will review your request and send the return instructions.
Step 03
Send Your Return
Pack the item securely and use the approved return address.
Step 04
Receive Your Refund
Once inspected and approved, your refund will be issued to the original payment method.
Return Eligibility
- Request submitted within 30 days of delivery.
- Item remains unused and in resalable condition.
- Original packaging and accessories are included.
- Proof of purchase or order number is provided.
Non-Returnable Items
- Items showing signs of use, damage, or alteration.
- Items returned without approval.
- Gift cards or final-sale products.
- Products missing original packaging or parts.
Exchanges
The fastest way to exchange an item is to request a return and place a new order once your return has been approved.
Product availability cannot be guaranteed while your return is in transit.
Refunds
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.
Original shipping charges are non-refundable unless the item arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Order?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and help arrange the appropriate solution.
Start a Request
Need to Return an Item?
Complete the details below and our customer care team will respond with the next steps.